Warranty & Returns
Sihon-ozone warrants that this product will be free from defects in materials and workmanship for a duration of 2 years starting from the purchase date. Sihon-ozone reserves the right to replace or repair the product at no cost. However, the customer is responsible for shipping the product to and from the repair site. The warranty becomes null and void if the product is damaged due to acts of God, terrorist activity, or unauthorized service, or if it is used negligently or improperly, such as operating the machine in high humidity (>65%), exposing it to chemicals that affect its normal operation, failing to keep the inside dust-free by not cleaning or replacing the filter, or due to theft or loss of the product.
This warranty does not cover ozone plates and filters as they are considered consumables, and Sihon-ozone offers them for sale as replacements. Sihon-ozone shall not be held liable for any damages, whether direct, indirect, punitive, incidental, or consequential, to property or life, arising from the use or misuse of our products. Please note that this warranty provides you with specific legal rights, which may vary depending on your state.
Sihon-ozone offers a 30-day money-back guarantee on all products sold, should the customer be dissatisfied. However, the customer must bear the cost of shipping charges for returns, and it is recommended that they insure the package when returning it. To ensure that credit is issued, the customer must include purchase information when returning the product.
Once the customer has returned the product in a resalable condition, credit will be issued within a period of 2-4 weeks. However, if the product is damaged in any way, including during shipping, Sihon-ozone reserves the right to evaluate repair costs and issue credit accordingly. In case of items returned for repair or credit, shipping charges will not be credited.
It is the responsibility of the customer to ship the products to us.
Register Your Sihon-ozone Warranty
Please submit your information so that we can provide you with quality warranty service later. This information can be your first name, last name, country, state, city, address, zip code, phone number, Email address and company name. We promise to keep your information private. We will not release your personal information to any third party without your authorization.